Becky
It's a good thing to have it documented. I am glad you stuck to your guns with the person who was taking the report.
I went through a similar thing with the Teva people when I had the reaction with Copaxone They kept telling me that severe fatigue wasn't a side effect of Copaxone. I told them it wasn't unless someone reported it and my neuro wanted it reported. She finally relented and took the report.
Same issue when I had the anaphylatic reaction to Zantac. The doc said no one is allergic to this stuff. Yep, they were right until then. They sent a drug rep from Glaxo out to test me. Had a pretty stringent protocol to find out if it was the drug or the coating. It was the drug!
When people have reactions to medications and docs or bureaucrats don't believe you, you just have to stick to your guns to make them believe you. There is a reason why you are reporting these reactions. It's to help those who follow behind you.
Good for you Becky for sticking it out.