Melody, my laptop computer is going through something similar right now. I've cried, wanted to pull my hair out, bite my fingernails to nubs.... .

My computers? Never without full armor. Doesn't matter, according to tech support nearly a decade ago and tech support yesterday. Some times - no matter how well a computer is set to be protected -computers can pick up unwanted nasties.

Most infections? From rather mundane sites, so said the tech man.

Like many others I've read about the past few days: My computer showed no effects of having any prob. It suddenly crashed and that's where it's been ever since.

Could not agree more than I do with Jo; if your "vitals" (files, etc.) are not already saved, I'd aim for those first (but only if certain that they are not infected or can't pass along any virus back to yourself or to anyone else).

The O/S discs didn't come with my laptop yet should arrive via FedEx by Thursday. (Tech support was shocked there were no discs included. Long story is that there weren't.)

I hope that you're able to get your 'puter sanitized and running smoothly soon.