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Old 08-24-2008, 06:53 AM
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DocJohn DocJohn is offline
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Join Date: Aug 2006
Location: Greater Boston
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15 yr Member
DocJohn DocJohn is offline
Administrator
Community Support Team
DocJohn's Avatar
 
Join Date: Aug 2006
Location: Greater Boston
Posts: 41,778
15 yr Member
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My apologies for yesterday's outages. We worked throughout the day with our server technical team to try and troubleshoot the server's issues. We believe (but won't know for sure until today carries on) that we temporarily (at least) fixed the problem.

The plan is to move all of the front-end software off of the problem server within 2 weeks' time (although sooner will be attempted if scheduling allows). All of the data that makes up the heart of our forums (your posts and PMs) reside on a different server that is running normally.

When we get ready for the move, I will give a few days' heads-up notice because it takes a little while for the Internet to propagate the change to the server's location (since it's a new, different server). This will mean that there may be a very short time (usually less than a few hours) where you *may* not be able to access the forums. Like I said, though, I will let you know when to expect this.

Again, my apologies for the outages -- we're actively working on them and will ensure NeuroTalk is around for another 2+20 years!!

Thanks for your understanding and patience,
John
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