Daughter tried an Ipod touch {refurbished} it didn't connect to the public internet like it says it should - only connected to our home network -
so sent it back
they do charge for open box 19.95 - how you supposed to know if it works right or not without opening the box

they gave me the run around on returning it too.
phone guy says {even though I bought it online} - yes, you can return it at a store ....so i drive to 2 diff stores {60 miles total} and get the same story - "oh no you can't return that here"
{the store mangers were just kids also!}

so then i have to come back home an print out a return label and drive 12 miles to the nearest UPS and pay for return shipping.

I will not buy anything from Apple again