Flygirl is correct. Hold them to every step of the TOUCH protocol. Remind them that it's required.
I had one nurse who didn't ask the questions. I reminded her that it is MY health that they are protecting, along with their certification. She makes sure she does every step now when she walks into my infusion room, and I watch her like a hawk when she is the starter nurse.
I am not even allowed to leave the infusion room until my hour of observation is up. I sit right there and wait, no matter what. I had a neuro appointment one time and it was halfway through the observation hour and the nurse called the neuro and told him if he wanted to see me at 3:30 he would have to come to the infusion room because she was not letting me leave...
He changed my appt. to 4 PM.