If all else fails. Do what I did. Stop on over to your pharmacist. Mine was more than helpful. He jumped right up and helped me get mine raised to the right height. Believe me I was walking like the Hunch Back of Notre Dame before that. I suspected something was outta whack but couldn't get it right. I think your arm is supposed to be down straight to your side when you stand up straight with the cane in your hand. I'm not sure right now since I'm in my room and my cane is not! Hope it helps.

Mark