I truly believe that they are banking on most people just getting fed up and not trying to understand the bill. My Charter bill is three pages long!! I have all three services (cable TV, DSL and phone) and they have it so convoluted and hard to read that I have to wait till I have a good "cognitive day" to look at it.

Last time I called they asked me if I wanted an upgrade on my DSL so that my computer would run faster. Only $5 a month extra! I said no.....and lo and behold my computer speed slowed waaaay down over the next few days. Can they do that?