When I worked I had to send out a confirmation letter to anyone who booked a move through us. It was a form letter that I just changed the date, name and address on. I had it saved in my computer.

One day a customer called to ask where our movers got their training......because I had typed "uninformed movers" instead of "uniformed movers"!! Who knows how many of those letters went out without anyone catching the error!! The customer, luckily, had a sense of humor.....but he did say he was going to closely watch them during their move!!