I had a similar problem with UPS several years ago. We had ordered from Swiss Colony. We had a black Lab and the idiot driver tossed it over our fence. That dog ate enough cheese and petit-fours that she had the runs for two days.

UPS couldn't have cared less when I called to complain. They twisted it all around to make it sound like our fault. Never got reimbursed for our loss.

Hope you have better luck.