koala,


hello,

i will ask the obvious.

1. did you confirm before downloading this program would run on your computers. by checking the systems requirements for the software to make sure you can run it.

do you have enough disk space to run this program?

is your account on your computer set to allow downloads and install programs?



now for the un obvious.

1. you stated you installed one version but the second will not intall.

usually if this happens the program is stil running in the background.
hit ctrl-alt-del on keyboard and see if the program is running under processe. you can maximise the window and colums in here to see what the orgram is used for and where it is located. then click on the process and hit end process. this wil not harm your computer.

then once the process is stoped try to install the second program. i usually reccomend to create a seperate folder in your hard drive. then install it to that folder.

i hardley ever hit run for a program when it asks to download and hit run. i usually download it to a folder on my desktp then run it. that way if there is a problem i dont have to re download it again and again....


have fun.


roger.