I know. I'm using a wireless broadband connection as I don't want to have to put in a landline. Thing is that to get my pre-paid account activated I had to spend 25 minutes on my mobile phone and I don't think I was taking to anyone in Australia, I actually think I was talking to Mumbai. I've not found out whether it was a free call or not. I guess it was. We'll see. The freecall number they'd given me for activation didn't work from a mobile phone, it only worked from a landline, so I had to use a totally different help desk phone number.