Thanks for everyones response and suggestions, they are very apprecited.

Well, I got up this morning all ready to conquer the insurance prescription deliema and set them straight! I then had my cup of coffee and after 1 hour on hold for the pharmacy div of the insurance co - and STILL listening to that elevator music with the annoying lady stating every 3 minutes or so "we will be with you very shortly" - my phone battery had died and I came back to earth, pinned my insurance card to my bulletin board and threw my son's darts at it. I did feel better! Who needs Cymbalta if you have darts?
I then called them back on my other phone and I got customer service again and they stated the pharmacy division were a "little back logged" this morning. Duh, you think? I tried to tell the Customer Service my plea of help - but they could not help me - I had to talk to the pharmacy dept. So what is the terminolgy "customer service" for? Sorry - I am just a little heated still! I ended up calling my pain management dr and got the receptionist who whole heartedly took my plea and stated the nurse would call me back today. Yes you are right - they did not call me back today. I do understand that they get backlogged. At least she seemed to know what I was saying and more or less made the statement the dr needed to fill out the form stating I really needed these prescriptions. I guess the insurance company thinks we like taking these pills just for the heck of it - huh? Again- I apologize for the sarcastic remarks and this is so long. Its just that I was starting to be able to sleep a little bit. I have tried Trazadone and had a reaction to it, as well as Lexapro and Celexa. As for the Lyrica - I cant take Neurotin but I know there are older types out there. Guess I have to wait for my pain mg dr tomorrow to get hold of me. In the meantime, hubby took the darts away from me. Hehe.