First ... so sorry the original post was sooooo long.

I sent a message to the BBB. If I do not hear back w/i a few days I will call.

According to the BBB, this company has had a number of UNRESOLVED complaints.

BBB has listed the three higher ups including the pres of the company. Now I just need to get the address that i know it will reach those people.
Also wondering, should i really include the names of the men i spoke with? these thugs have my home address.

Thanks for you input on sending a copy to the attorney general. I had not even thought of that.

I did plan on calling the office that sent the bill to this agency to let them know. We actually still go to that office.

I do not think I feel angy about this. Just stunned I guess. For several days I am practicaly begging these guys to allow me to pay them. It is so strange to me.
According to the FDCPA, they have made they have violated so many terms.
It just all seems so crazy.
I wonder how often these tactics work? I wonder if management encourages this or is even aware of this?
I also wonder .... how do I know this group does not participate in some inmate program and these callers are inmates?
UGH!