http://www.ago.state.ma.us/sp.cfm?pageid=929
If you scroll to the area where it sats "consumer questions" you will see the hotline number, and below that is a link to a complaint form you can fill out and the address you mail the complaint form and supporting documentation to.
Hope that helps.
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The greatest difficulty lies not in choosing between self-interest and the common good, but in knowing the difference.
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