Do you live in Maine/New Hampshire?

Verizon was taken over by Fairpoint.

Go to myfairpoint.net use your same user name, and same password. That should get you into your NEW account. They have webmail 4.0, so you can access it the same as the verizon. They swear they are forwarding old mail from verizon to fairpoint, and they swear that they will be allowing access to old files, and folders. Many, many folks had no warning, and have lost access to many family photos, and important documents.

Call the 800 number for verizon, and ask them to help you if those steps dont work.