update...

I spoke to the pharmacy who IS replacing ALL syringes only because it was wet. the ice pack was included next to the zip lock bag which was UNsealed, and the water was allowed to seep into the bag. The Caremark folks say Shared solutions leaves it to their discretion if they wish to include the blue box or if they wish to remove the rows of syringes from the blue box. That they were not breaking protocol by removing them from the package prior to shipment. My syringes are all dog eared, and the outter two are OPEN, and unsealed because they got dog eared in the process of being shoved into the box without the protective blue box.

Called shared solutions to report this instruction, and they were shocked. They report that the blue box is provided as a source of protection, and identifying the copaxone medicine by lot number and exp date clearly printed on the outside of the box. They found this practice to be UNacceptable, and would be investigating if other pharmacies have been shipping out their product without the box.

If you have been receiving your syringes WITHOUT the blue box that is supposed to protect them, please call Shared Solutions, and report this. They want to hear from anyone else who is having this issue, and want to assure that its being addressed.