YIKES! Bet they didn't even consider that the "Cold" packs would take the temp of the Copaxone below the recommended minimum. I had several that were shipped with the "cold" pack right next to the box and the set of syringes on that side were so cold that the medicine would not move in the syringe until I warmed it up in my hand.

SS and the mail order pharmacy always told me that they couldn't get cold enough to freeze with those "cold" packs. Yet those shots were the ones that I always had IPIRs with.

Thankfully I don't have to worry so much with Betaseron.

Dejibo, sorry you have to hassle with them over it.