That has never happened to me. I think calling Shared Solutions was a great idea.

I did have an experience with UPS. The driver quit right in the middle of his shift (so to speak). My med was not delivered that day. Thought maybe I messed up on the delivery date. The next day, late in the afternoon, my meds were delivered in its normal packing but hot/warm with melted ice. I called UPS to make a complaint and then SS to get a new box.