Alffe, talking on the phone about such an intimate topic could be awkward, for sure. Yet... as I write this... I am recalling all of the hours I had worked a suicide hotline in a big city (years ago)...by telephone! Maybe some find the telephone easier? We'd had 4 lines, going 24/7 and all lines were almost always lit up! Most calls were from people presently feeling suicidal... not so much from grieving family members.
Some things went well...some did not.

Yes, I now am considering the difference between the urgent caller, contemplating... and a grieving family member... a year later?

As you know, sometimes the grieving family member becomes another urgent caller, also contemplating... at a later date.

((((More power to you, Alffe! You are an angel!)))