I have also been unable to log on to Outlook Express also several times. I don't have a password so that doesn't appear too be the problem. My solution in all things is cold reboot, turn off and try again, re-boot again is no success, allow time to pass, hoping it's a problem they need to resolve, be sure security software is not running, re-boot, re-boot and so far eventually can access. My computer has gotten painfullyt slow, despite de-framenting and efforts of two computer geek/expert friends, still slow,
My computer geek friend who is considered an expert at computers by US national security can not resolve slowness problem. He has several computers, fixes many and tells me sometimes he hates computers and THEIR STUBBORN WAYS. He hates Microsoft, advocates Apple. Computers!!!!