I have a question that I'm hoping someone has run into before and can give me some advice on (for a friend in the US) ...

My friend got a home phone set up with long distance calling for the US and Canada, at a rate of $20 per month (for that feature). A few months later he decided it was best just to get a cell phone, so he called cancelled his home phone service.

They didn't disconnect the phone right away, he presumed because it late on a Friday, but by Monday morning the phone was disconnected.

He recieved his final bill, and on it they charged him for every individual long-distance US and Canada he made over that weekend while the phone was still connected. Since the phone was still going, he figured the plan was still in effect ($20/mo US/Canada), but they said "no, you cancelled the plan on Friday so you have to pay for the long-distance calls you made.

This does not make sense to me, because if the phone is still operating, so should be the plan be. The company is refusing to reduce the charges.

Any idea where to go from here with this? The state is Washington ...

Cherie