 |
Member
|
|
Join Date: Jan 2008
Location: Kansas
Posts: 971
|
|
|
Member
Join Date: Jan 2008
Location: Kansas
Posts: 971
|
The phone company is likely correct -- that your friend is responsible for the cost of the LD calls.
However, when I've made a mistake in paying credit card bills on time, for instance, the credit card company will waive the late fee for one time. It's just customer service.
Even if your friend made a mistake, it was unintentional. Perhaps he could call and request to speak to someone in management (customer service reps might not have the authority to waive charges). He should explain his situation and why he was confused, and request that they waive expenses that exceed what he expected that he would be charged. It sounds like he intended to cancel the entire phone service, not just the LD plan. If that is the case, it makes sense to me that he simply assumed that the phone company had not yet followed through. A simple misunderstanding.
He can request that consideration in the name of "customer service".
The squeaky wheel gets the grease.
~ Faith
Quote:
Originally Posted by lady_express_44
I have a question that I'm hoping someone has run into before and can give me some advice on (for a friend in the US) ...
My friend got a home phone set up with long distance calling for the US and Canada, at a rate of $20 per month (for that feature). A few months later he decided it was best just to get a cell phone, so he called cancelled his home phone service.
They didn't disconnect the phone right away, he presumed because it late on a Friday, but by Monday morning the phone was disconnected.
He recieved his final bill, and on it they charged him for every individual long-distance US and Canada he made over that weekend while the phone was still connected. Since the phone was still going, he figured the plan was still in effect ($20/mo US/Canada), but they said "no, you cancelled the plan on Friday so you have to pay for the long-distance calls you made.
This does not make sense to me, because if the phone is still operating, so should be the plan be. The company is refusing to reduce the charges.
Any idea where to go from here with this? The state is Washington ...
Cherie
|
__________________
aka MamaBug
Symptoms since 01/2002; Dx with MS: 10/2003; Back in limbo, then re-dx w/ MS: 07/2008
Betaseron 11/2003-08/2008; Copaxone 09/2008-present
Began receiving SSDI 11/2008
|