He did call already, and was calm about it. He was just confused mostly, and couldn't figure out how they made the jump from a "plan" that he signed up for, to suddenly charging each individual call.

To me it seems like a scam. I can understand if they charged him for the plans right through to Monday, even though it was really their issue that they didn't get around to disconnecting it, but to charge him for each call when there was a plan in place ...?

The thing is that he has a long-distance plan on his cell (through the same company), so it was no big deal to pick up that phone instead. He just figured it wouldn't matter which one he used.

I don't understand why it would matter one way or another to them, and it sure doesn't look good from a customer service perspective. He tried to get up the chain of command, but they wouldn't let him past customer service. I guess he'll have to write a letter.

Cherie