Quote:
Originally Posted by lady_express_44
He tried to get up the chain of command, but they wouldn't let him past customer service. I guess he'll have to write a letter.
Cherie
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He needs to plead his case at the executive customer service level. There is a consumer website called The Consumerist. Search there about executive customer service. He can even email the editor of the site for help...they love this sort of thing!