kathy...the last time workman's comp played around with me they told me that when they go into your case file they only read the top page..they don't want to be bothered checking the date or what else is in the file..so if someone looks at something in your file and doesn't put it back on top you usually will have a problem..i have called them myself and left several messages until the problem was corrected..i know it is very stressful to deal with them and all our other problems but the best advise i can give you is to never give up...that is what they want and we don't want them to win...so keep on trying and don't give up...linda