they are a tough bunch those insurance medical claims dept people.
my wife is going to get a detailed bill from the eye doctor this coming week for me, and if I need too, Ill supply the same report the neuro sent to my regular physician and eye doctor with the test results and diagnosis.
I know its an uphill battle, but its my money, and these insurance have no clue how expensive it is to be sick. I have to convince them Id rather be healthy.