I spoke to the store manager who apologized, and promised to look into it. He called me back in one hour to tell me the tech suspects this machine was a demo or a returned item. He was not happy. He went on to say store policy is to NOT push thru a returned, or demo product unless they are labled as such and also discounted. he located a machine in NY and was having it overnighted to his store. He would personally over see the machine, and have all the items I wish installed free of charge, as well as a free inspection, and all windows updates. He threw in a free year of Nortons antivirus, and agreed to install my office products for free. He promised a thorough check up on the unit and will promise me that the machine will be NEW, and working properly. I got all sorts of coupons for free tune ups, and so forth from the tech guys.

I will have my machine by Mon noon, and I am happy with the outcome and the way in which all was handled. it turns out the windows 7 in the machine was corrupted and someone "attempted" a registry clean up. He knew that it wasnt possible for a "new" machine to have so many registry errors, and issues. So...my machine is coming, and I got a 10% discount off of the purchase price paid.

I have never seen such a thing, but am glad it was well handled. Thanks for the support.