Hon, mine had to be replaced at the shop. My hard drive was no good. Of'couse I lost everything and it cost $100. it made me sick, but if that is what it wrong with yours you couldn't use it anymore. I have put enough in mine now to have bought a new one. I have a lap top that was new last August and since I went wireless I can't use it. I do have a Router and it is hooked up right, but a number or name is missing. It is probably a matter of me reading the book. I have time now, so I must do it.
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Billie