Is it still under any warranty?

It really shouldn't be having issues so soon - do you have a full suite of anti virus , anti spyware on it with a good firewall?

I really would not go online anymore without complete protection.
I did the free AVG, free firewalls, free spy ware and about twice a year had major crashes with those.

Some of the top rated internet suites ratings and links -
I like how this site has them compared -
http://internet-security-suite-revie...enreviews.com/


most of those have a limited time trial - I tried about 6 of them before making my choice. You can choose multiple computer coverage & and multiple yrs.

Installed one used it until the time was up and then removed it and tried the next brand. Some I didn't care for the slow down on the computer or the user interface so those i removed right away.