One of my customers came in one day and he said, "My wife said you got diagnosed with MS?" and I said yes. He kind of shrugged and said, "Well, everybody has something, I guess."

I was so hurt! BUT! A couple of days later he came in and we talked, and it turned out he had been trying to get up the nerve to share with me about his own (serious) health concern, and he apologized for being so preoccupied that he said something hurtful.