What brand is it? Typically they have troubleshooting forums, for hardware.
We had terrible time with NetGear.... I won't buy them anymore.
I had a netgear router that worked sometimes and not others.
It confused all the things we tried to fix our internet connection, which was freezing or not connecting, then working fine...etc.
In the end it was the router after all.
We have a Linksys one now...much much better.
__________________
All truths are easy to understand once they are discovered; the point is to discover them.-- Galileo Galilei
************************************
.
Weezie looking at petunias 8.25.2017
****************************
These forums are for mutual support and information sharing only. The forums are not a substitute for medical advice, diagnosis or treatment provided by a qualified health care provider. Always consult your doctor before trying anything you read here.