I had a rep like you wouldn't believe. He would never come in the 11 months I had one in. I even called Metronic's and turned him in. They did send a woman after that. It didn't help tho. Mine had a lot of settings and I learned them all. Not everyone likes them. I had so much scare tissue from that too that I was begging to have it out. That was the end of my problems. It has been out now 4 months. I didn't want it anyway for I was needing surgery at the time and my husband didn't want to take me since it was so far from our home. A different surgeon took it out. He did have to report it tho and contact the ones that put it in, for he is a bone specialist. He doesn't like them either. I was told, they do work for some people. The Neuroligist wouldn't do anything to my back and that is why I let him put it in, in the first place. I do want to wish your husband good luck.
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fancylady