I've always had Verizon and never had a problem with them for ten years of cellular service.

I did have problems with the landline and DSL portion of the company and those are being sold to another company. We have our home business landline through them and I hope the new company will be ok and not raise our bill too much.

I'm sorry for the problems you've had with your Alltel service conversion.
I agree about asking for a manager. They should give you a credit for the day's service since you weren't able to use it at the very least. Keep us posted and good luck in getting it fixed.