how about other live cams ? if she tries them and they work then it would be something at the one site.. I would think.

like-
http://www.earthcam.com/usa/massachusetts/boston/
or here-
http://www.camstreams.com/petanimalwebcams.asp


What browser & has she tried a different browser?
FireFox, Opera, Flock etc?

codec info-
http://www.google.com/#hl=en&ei=Xjp4...6c79a56c95bda8


Mine just opens in the browser to view it - I don't think WMP should have anything to do with it...

I would have her download another browser to try that first.