Oh dear.....I can relate fully to this. Sorry they scared you but glad it was good news.

When DS22 was a teenager (probably 17 or so) he was playing basketball and got hit very hard in the left ear with the ball. It knocked him loopy for a while. Next day his ear was red and swollen....and of course it was a Sunday on a holiday weekend.....so we went to the ER. They checked him out and all was okay but................

A month later I got a phone call from someone at the hospital (and it was about 8:30 PM). Caller ID identified the name of the hospital. Their opening line was "May I speak with the parent or guardian of __________?" Of course, DS was not home at the time and my heart just fell. I assumed that something had happened to him. I was shaking and my knees were so weak I couldn't stand up. Finally, after what seemed like an eternity, I said "I'm his Mom". The lady said matter-of-factly "oh, hi! I'm conducting a survey on the service your son received in the ER on such-and-such date. Would you mind answering some questions?"

As soon as I retrieved my heart from the floor I calmy told her that she probably didn't want to hear what my opinions were at that moment and also that she needed to rethink her opening line....she nearly gave me a heart attack. Maybe that's their goal.....it would get them more patients!