Quote:
Originally Posted by MelodyL
Okay, here's what I just did. I went to Microsoft XP help (it seems that they have this software that once you type in what problem you have, they run a scan, they detect the problem, and then you click on FIX IT, or I'LL FIX IT, (guess which one I tried)? lol
So it said it detected something. (I was prompted to put in a readable dvd), so I put in the Disney one. It said "unable to read cd writer), or whatever it said.
Dring this whole fix it thing, they tell you to insert a dvd, and then they scan the drive. It said it found a problem, and then it fixed it indicating "problem solved". Then you are told to try and play the dvd and you are still having problems, you write a note and then you click on submit.
Want to know what happened after they FIXED IT?
Still played in slow motion.
So I'm just curious. If I paid the $14.99 and download the correct codec thing, why would that fix it. If it doesn't play right in Nero, and it doesn't play right in VLC, why on earth would it play right because I downloaded something for $14.99?
See my dilemma? I mean, if Nero plays in slow motion, and VLC plays in slow motion (sound also in slow motion), how could adding a codec decoder automatically make it play just fine.
This is what I need to know.
Thanks IF ANYONE KNOWS THIS before I unplug everything tomorrow and bring it in.
Melody
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Hi again Melody.
Please understand that without a tech looking at it, and without a fair amount of experience, and without doing real time chat with a tech, the only option you leave is to rule things out one at a time.
There is no guarantee that the $14.99 will solve your problem. It is just one more thing to rule out before moving on to the next thing to try.
Ideally you can download the latest Windows media player, and then the Microsoft recommended decoder for $14.99, and then you will know for a certainty that your problem is no longer a decoder compatibility issue.
This does not guarantee to solve your problem, it only rules out one piece of the possible problem. It is very possible that you have multiple problems. That is why you have to rule them out one at a time.
You know, it is even possible that when they changed out your motherboard they forgot to maximize your memory, and so with an underpowered system you get a slow DVD playback even with the correct decoder and an undamaged drive.
This is why I have been saying all along to get the tech to look at it. He worked on it, he did not set it up correctly, and he may have even damaged it. He will be able to diagnose and fix this problem very quickly.
I appreciate your eagerness to learn about your system. But this problem goes beyond just pressing a few buttons. In a live chat session with a tech, you can go through several possibilities step by step and rule them out relatively quickly, and then be left with a clear idea of what problem your dealing with and how to go about solving it. Even so, after all of that, you may very well need to take it in to the shop to get it fixed.
I hope this was helpful. God Bless You.
Bernclay-
