I just read the transcript. I think the 911 operator did a great job. Too bad the moron who did the shooting didnt try a peaceful way to deal with the alleged racism. Then he might not have killed all those people and ruined the lives of all the survivors, including his own family.

I dont have any sympathy for spree killers. We had one here in Omaha a few years back (the Von Maur shooting) I was almost in that shooting. (was going to take my dad shopping there for stuff for my mom, and we ended up running late and just when we were getting ready to go that's when the news broke about the shooting)