How embarrassing that we'd consider this type of action heroic.

Go ahead and roll your eyes, but my heroes are the ones who control their reactions and remain professional. I'm not saying just sit there smiling and take abuse, by the way.

My Mom used to say to us, "Just because some other kid acts like a dope doesn't mean you have to also."

When I got to the point where I felt as though I might bite a customer, I took a day off. I know people don't always have that option, but really? We immortalize people who snap?