Update...remember those once of week calls I have been making from May asking the customer care reps if their was anything I had to do regarding my claim for my 4 children?
Well I must have spoken with new hires because today the rep noticed that the last name on file for payee was Hazard (my maiden name) and not Moore???? After further investigation he said I had to bring the birth certificates down to my local office again??? Well he made me an appointment for this Friday and hopefully this will all be settled and my children benefits and back pay will begin. whew! He was now able to tell me the monthly benefits they will be getting etc...thank the lord!