Originally Posted by janke

a few facts about the teleservice center and the people who staff the 800#. When the phone calls exceed the capacity of the staff, ssa pulls in benefit authorizors from the payment centers to answer the incoming calls. So, the benefits authorizers are taken away from their usual job of processing your claim to payment and so that work is pushed further into the future. The tsc cannot make the payment center work any faster than they already do. All they can tell you is an estimate of the backlog time.

Calling every day is similar to asking the driver "are we there yet?" every 10 minutes except that the driver has to stop driving in order to answer your question.

I realize that most people only care about their claim, but ssa has to care about everyone's claims.
Increase staffing. That would help. Calling every day slows down the agency from completing the work. That is the reality.