I just checked - the MS stre does not accept returns. Figures!
In all earnestness, I feel your frustration coming thru loud and clear. Know that we are all there for you. Trust you will do what you need to do, all in good time.
I think you will find great reliefef from the spine cement deal- my mother in law literally said she felt it was a new lease on life! Several folks have commented how great the results were for them, as well.
Hang in there! Group hug (well, gentle group hugs)