expected a christmas package one year, very late in the season, and a box showed up on the door when we arrived home. #1 the box was in horrible shape, and clearly had been knocked around. I opened it to find it was a box full of Ohama steaks! from QVC. There were a truck load of meaty good things in there. I rolled over the box, and saw the smudgy address was still readable. I called QVC to say "we got someones box" and they said "keep it" they were going to replace the box with a new one for the intended owners. It was Christmas eve! How are they going to get another box packaged and to the folks? The operator told me it would be after the holiday, but things happen. We drove the box 4 blocks over and thru the woods to the address on the box and found a very worried, tearful woman grateful to have a box of steaks to feed her house full of out of town guests.

Got home to find still no box for us, so I called the company who has it marked as delivered. Called FedEx who told us it was delivered. We asked where?! They spouted off some weird address not even close to our own. We got in the car and drove to the address and asked the woman at the door if she got a box that didnt belong to her. At first she said no, and was wild eyed. I gave her my drivers license that showed my name and address on it, and begged her to please consider giving us our box that had been mistakenly left with her. It was clear to me that since we called QVC and were told to keep it, that she intended the same thing. She hesitated, and then her hubby came to the door and said "for god sake Ann, give them their stuff!" and he went to fetch our box.

it was the last christmas my husbands grandmother was alive, and the gift was a special treat from her home town in Italy, and other fancy goodies were packed in the box from an italian store. The box was worth a lot of money. We could have never gotten replacements for what was in the box by the time she passed.

FedEx was Unhelpful, dismissive and wanted us to sympathize with how busy they are at this time of year, and had we ordered early we would have time to get such things corrected before the holiday arrived. I avoid using them unless I have to.