my handicapped mom ordered a handmade quilt from a woman who sews them. weeks went by, and no quilt. she called the woman who assured her it was sent. She called fedex who said it was marked as delivered. She asked them to recheck the address. They spouted her address, but there was a note that the package was left outside on X date at X time. My upset and foul mouthed mom went off on the guy saying she was HOME for 3 dang days waiting for that quilt, and now some redneck probably stole it from her YARD because fedex didnt want to walk up the handicap ramp? She wandered outside to examine the yard expecting to find no trace of it. It was on top of her SUV. on TOP! not on the hood, on the roof! It had rained several days since then and the colors all ran on the quilt. FedEx said there was nothing they could do unless she wanted to file and insurance claim and would then have to provide proof of the quilts value, worth and materials. No resolution was ever had.