Hubby found late last night another category on their huge long help list.... called "bugs and problems".
We clicked on that and it is a direct email to them including a text box to send a screen capture image. So we did that, and I detailed our trojan removal with Malwarebytes this week.
If this is similar to Yahoo's actions, it will be a long confusing time before we receive an answer.
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All truths are easy to understand once they are discovered; the point is to discover them.-- Galileo Galilei
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Weezie looking at petunias 8.25.2017
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