I found the video on youtube under her account there.
http://www.youtube.com/user/eliz7212.../0/-_Ekuqyq_R8

Mel,
I can't tell what program it is that won't close out.
Is it Office, word pad, MS word?
I'm assuming it is a program you have on your computer. Maybe the settings for it got changed and that's why you can't exit & close it normally.
or is it a program you don't have on your computer?

Which ever one it is, maybe if you try to save it, and then use exit on the drop down in the tool bar, instead of the X.