Hello all:
I should have mentioned in my earlier post that I always leave my Safelink phone turned on and fully charged. I have also tried the instructions every month to no avail. Again, this month I did not receive any minutes. I will have to go to my son's home to use his phone to call. Also, be aware if you go two months (I think) without getting your minutes, you will no longer get minutes. Be sure to retrieve your minutes so you do not lose out.
I think this is a great program but the company that won the contract is not providing proper service. I know of just one other person with a Safelink phone and he also has to call every month for his minutes. To get your minutes, call from another phone and then you will be instructed to enter numbers into your Safelink phone. I hope this helps.

Regards, Lil