The immediate boss bullied the big boss into letting her stay instead of moving her to somewhere else where she can do less damage.
The big boss is a moron for letting one person mess up an entire dept.

My appt. is at 10:30. I have another meeting at 11:00. I want to look fine (no crying) when I get to the 11:00 meeting.

The last time I was in HR, the head made me feel better and solved the problem. She is good at her job.

M.