It sounds like Lou doesn't have much access to phone or internet. I am far away but will try to help - can try calling Kansas doctor tomorrow and social worker if I can get the 411 on that person...Can anyone else join me in this effort? For those of us who have been through anything even remotely like this, well, I would do anything I could to move things along for her. Phone and internet access not very reliable for me either right now, but will do whatever I can...