I was supposed to get my supply of Lantus which they shipped on 1/24, well I was supposed to get it in two days. It was shipped 2 day air via UPS.

Well, as I live in Brooklyn, NY and we got hit with blizzards last week, UPS did not make any deliveries in my area at all.

I would check on line, and it said "weather emergency conditions, etc.

I then phoned my insurance company's pharmacy department and they told me "it has to be over 12 days lost and then we will replace it, so call after Friday". UNLESS it comes before Friday but way after the 2 day expected delivery time, and then we will consider it damaged and don't use it, and we'll replace it.

So guess what? It just came. I opened it up and the cold pack was thawed out. It has been sitting who knows where since January 23rd.

I just now called the insurance company and got a patient advocate. She read my file and she said "hold on, I'll speak to the pharmacist".

She came back with "okay, he says it still might be good and if you want to use it, you can". I said "are you serious, I don't know if this thing was frozen, re-frozen, thawed or whatever". She agreed and wanted to replace it NOW, but I said 'hold on, we are getting hit with another blizzard or something tomorrow"

She then checked her notes and said 'okay, I have it noted and call us when you think it's not going to snow". which will probably be next week.

So I'll see what the weather is doing by the end of this week. I have enough insulin to last me, but what is with that pharmacist telling her to tell me that if I felt comfortable enough I could use that insulin.????

Would any of you use insulin that has been on a truck since January 23rd and might have frozen, thawed out, WHATEVER??

I'm not taking any chances.

Melody