I got a phone call today from my clients District Manager. She apologized for the error. She said it was corrected and that my client should get a letter from the agency, within a couple of weeks. So it pays to go over peoples heads. It's the way I have always gotten things done, when I couldn't get anywhere with an agent. Thank you AJS for your quick response. I told her about this site and she said she would check it out. It will be good to have a good DM on the site.